No, this is not an insurance plan. This plan provides you with discounted prices on a wide range of services; you will pay for services at the discounted price at the time services are received.
Yes, your membership can be used at any participating provider in the United States (Some plans may be used when traveling internationally. Please review your membership kit for details).
After your payment has been processed, you will receive a membership kit in 7 to 10 business days.
If you need additional cards for your household, or have lost your card, please call Member Services at (800) 290-0523 and press option 1, then press option 1 again. They will be happy to send additional cards to you.
You will only receive a discount by going to a participating provider. You might try printing out a list of participating providers to share with your provider to see if he/she could recommend any of the participating specialist locations.
You can send a copy of your bill and a written letter to the administrator of the plan, Careington International Corporation, Attn: Provider Relations, P.O. Box 2568, Frisco, TX 75034. They will investigate your inquiry, and you will be contacted regarding the findings.
Another great feature of this plan is your ability to select any provider from the network. You can change providers at any time, and household members can select their own providers. Call Member Services at (800) 290-0523 for help finding participating providers.
The providers will recognize the name of the network with which they participate, so when you call, it is important to use the name of the correct network.